Clear Quartz Point
RETURNS & EXCHANGES
CAN I RETURN OR EXCHANGE AN ITEM?
We want you to be happy!
If for any reason you are unsatisfied with your item, we will happily accept it back within 30 days of your order purchase date.
Please note, all returned items must be in their original condition – unworn, unwashed and unused.
All tags must be attached with packaging in its original condition, including the protective hygiene seal on swimwear.
Return postage costs are the responsibility of the customer unless the item is faulty.
Any full priced items returned within 14 days of purchase are eligible for either an online store credit or exchange.
All other returns made within 30 days of purchase will receive an online store credit.
An online store credit will be offered if the sales item is returned within 30 days of the purchase date.
We can offer a full refund within 30 days on full priced or sale items if they are deemed faulty by our customer service team.
We will reimburse return postage in this instance.
GIFT CARDS AND ONLINE STORE CREDITS
Gift Vouchers and Online Store Credits may not be returned and are valid for 12 months from the date of issue.
All Gift Vouchers and Online Store Credits purchased through our website can only be redeemed through our Online Store.
HOW DO I RETURN MY ITEMS?
If you would like to return an item, please contact
In your email request please confirm:
* Your order number
* The product/s you are returning
* The reason for returning the product – eg. change of mind, change of size, faulty.
* What you are returning the product/s for.
Return postage costs are the responsibility of the customer (unless the item is faulty). Any additional duties and taxes assessed by International Customs when returning items from overseas are the responsibility of the customer.
We recommend shipping your package back via a traceable method for peace of mind (eg. Australia Post) and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.
Please allow 3 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.
SHIPPING WITHIN AUSTRALIA?
All orders are sent from our Melbourne based warehouse. We offer Free Shipping for all domestic orders over $150
If you have any questions or if we can help with anything at all, please contact us on email@example.com
- FREE Shipping for all orders over $150!
- Flat Rate $10 for orders under $150
- Express Post available
All orders are sent via AusPost and take 2-3 business days to arrive after dispatch in metro areas. Allow 3-10 days for rural areas.
Orders are processed within 1 business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
- International Shipping $25
Your order will be sent in compostable packaging
PROCESSING AND DELIVERY TIMES
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org.
Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.